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Professionalism and Communication - The Keys to Success
All of our teachers communicate and operate at a high standard. In every class, teachers are expected to act as professionally as they would in a job interview and avoid any unprofessional or distracting behaviors.
These are the key behaviors that have helped successful teachers build a full schedule, convert students in trial classes, and retain students in the long-term.
Environment
Attire
Preperation
Tech Set Up
Behavior
Demeanor and Attitude
Attendance
Parent and Student Communication
Effort
Professional
Environment
Quiet and private location
Good forward lighting
Professional background with no distracting lights, posters, or decorations
Sitting at a table and chair
Public location like a cafe, airport, restaurant, busy living room
Other people in the room
Distracting light, posters, or decorations in the background
Sitting on the floor, a bed, the couch with the computer not on a flat surface
Back lighting making it difficult to see the teacher
Tech Set Up
Attendance
Arrives to class early
Leaves classroom after the 50 minute mark
Class is full 50 minutes in length
Updates availability
Remains in class for correct wait time period
Arrives to class late
Leaves early
Class is less than 50 minutes
Cancels class
Doesn't attend class
Forgets to update availability
Leaves before the correct wait time is over
Attire
Clothing appropriate for working with children
Professional attire
Attire that demonstrates preparedness for the class
Clothing inappropriate for working with children
Baseball claps
Low-cut or off the shoulder tops
Hoods
Distracting/unprofessional makeup or facial piercings
Behavior
Sitting centered in front of the for the entire 50 minute class
Focused on the student and the class they are in
Encouraging and kind to the student
Not in the camera frame or leaves the room at any time during a class
Eating or drinking
Texting, calling, or using their phone for personal matters
Long periods of silence ("dead time")
Talking to other people in the room
Turning camera or microphone off
Responds to messages in the App within 24 hours
Uses the mobile app to stay on top of communication
Speaks professionally with full sentences and proper grammar
Speaks positively about tutoring and tutoring with ClassUp
Positive and honest communication about the student's progress
Takes on parent and student feedback for the lessons
Parent and Student Communication
Takes more than 24 hours to respond to parent or students communication in the App
Speaks casually with consistent grammar, spelling, and punctuation mistakes
Speaks negatively about tutoring and tutoring with ClassUp
Put little thought or details into communicating bout the student's progress
Does not take on parent and student feedback in their lessons
Preperation
Logs into class early in case there are any mandatory app updates
Reviews or prepares class materials ahead of time
Reviews student profile and notes before a trial class
Battery is charged and has everything they need with them
Late to class due to last minute technology updating
Has no materials prepared or has not reviewed the prepared materials
Ignores or does not read student profile or notes
Battery is not charged and dies in the lesson
Demeanor and Attitude
Sitting straight up with good posture
Smiling and overall friendly demeanor
Positive and encouraging towards students
Patient with student behavior or errors
Enthusiastic about helping the student
Slouched or unprofessional posture
Scowling, stand-offish, or unfriendly demeanor
Negative attitude towards students
Impatient or unkind with students
Lack of enthusiasm for helping students
Makes an effort to personalize lesson to the student
Accommodates any special requests or needs
Prepares extra homework for students that ask
Takes general interest in the student's passions and interests
Excited to be helping students
Effort
Shows minimum effort in the lesson
Doesn't personalize lesson to the students
Does not consider any requests or needs of the students
Shows disinterest when student speaks about their interests
Lacks excitement to help students
Professionalism and Communication FAQs
I have a question about a ClassUp policy/procedure. Can I ask the Learning Partner in the ClassUp Chat?
To create a professional environment for students and parents, please email teacher-support@classup.com for any policy or procedure questions.
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My scheduled class falls on a holiday. Will it be assumed we are not having class that day?
ClassUp Teachers are expected to actively communicate with their Students, Parents, and ClassUp staff members about schedule changes, cancellations, and other matters related to their work. This involves communication about upcoming schedule changes through the ClassUp Chat, such as rescheduling a lesson, personal travel, or holidays.
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Can I give the parent my personal contact information such as an email and/or phone number to communicate about upcoming classes, schedule changes, or homework?
ClassUp Teachers are expected to communicate with students and parents exclusively through the ClassUp App, and to never share their personal contact information with their students.
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I may be traveling during a scheduled class. Should I teach the class from the passenger seat of a car?
We expect our teachers to present themselves in a professional, controlled, and distraction-free environment. This involves refraining from teaching a lesson in a distracting environment, such as a car, restaurant, public area, or bathroom. Please contact the parent through the ClassUp Chat and reschedule the class at least 24 hours in advance.
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When a student is working independently during class, can I turn off my camera and/or mute my microphone?
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ClassUp Teachers are expected to keep their cameras and microphones on during the duration of their lessons. We expect our teachers to present themselves as they would in an in-person classroom. Our students come to their lessons expecting to engage and work with their teachers dynamically, and while completing assignments is an important part of class, try to avoid extended periods of "dead time" with no one talking in the room for more than a few minutes at a time.